Online Giving FAQs
Q: Is it safe to give online?
Yes. In many ways, giving online is safer than writing a check in that an electronic gift cannot be lost or stolen.
Q: What types of bank accounts can I give from?
You can give online from either your checking or savings account.
Q: Why can’t I give with my credit card?
Trinity Church is only accepting contributions through bank drafts (ACH) at this time.
Q: Are there any fees involved with giving online?
No. You will not pay any fees with an online gift. In addition, online gifts are a more cost efficient way for the church to process donations.
Q: Can I make a one-time contribution?
Yes. The system allows you the option of either making a one-time contribution, or, setting up a recurring contribution that is scheduled to come out of your bank account at dates specified by you during the month.
Q: If I want to set-up a recurring gift, what are my options for frequency of my gift?
For recurring gifts, you have many options to choose from - weekly, twice a month, every two weeks, or once a month.
Q: Can I change my personal information, the amount, or the frequency of my gift once I have set it up?
Yes. You can change or cancel your contribution at any time before the date of your next contribution. Simply log in to the system using your user name and password, and make the necessary changes in the system. (Please keep in mind that, per IRS regulations, once a gift has been made to the church, it cannot be refunded.)
Q: Can I review my donation history online?
Yes. The site will allow you to view the history of your online contributions from the date of your initial gift.
Q: Will I still receive regular contribution statements from the church?
Yes. The church will continue to send contribution statements for tax purposes.
Q: When will contributions be taken from my account?
Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.
Q: How will I know that I set up my gift correctly?
Immediately after setting up your contribution, you will receive an e-mail.
Q: Will I be able to give to special Trinity campaigns online?
During times when these campaigns are occurring, you will be able to give a one-time contribution to support the given initiative or campaign. In addition, you will be able to designate your gifts to any of the following: Tithe & Offering, Building Fund, Benevolence, Outreach/Missions, and Heartline Women’s Clinic.
Q: I have additional questions about online giving that have not been addressed. Who can I talk to?
For any questions, concerns, or comments about the online giving system, please contact the Business Office by e-mail at firstname.lastname@example.org or by phone at (806) 791-6562 ext. 233. You will receive a response from our staff as soon as possible.